Facebook Reviews

Facebook has just released an updated review system to business pages.  Lots of pages will already have seen this enabled on their page.

What does it look like?  If you have it enabled you will see the star reviews under your page name:

Facebook review star rating

As you can see users are asked to rate your service/product out of 5.  They are also able to enter a text review via your pages timeline.  Situated under the posts by others box you will find a reviews box:

Adding Facebook reviews

Here a user can enter their review or read the reviews of others.  At present there is no way to link directly to this box to encourage users to leave reviews, but I hope this will be added as it rolls out more.

If you page does not have this you may be wondering how you can get this feature for your page. What you need to have is a page with a location.   Learn more about adding your address to your Page once the address has been added your reviews and star ratings will appear.

But remember you can not remove individual reviews from your Page. If you prefer not to allow ratings and reviews on your Page and Facebook has already enabled it you can remove your Page’s address. To remove your address:

  1. At the top of your Page, click Edit Page
  2. Select Update Page Info
  3. Click Address
  4. Edit your address
  5. Click Save Changes

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